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Customer Service Representative, Sr.
Job SummaryUnder immediate supervision, responds to phone calls received in the Practice Management Operations; responds with appropriate billing information, assisting with balances due, records information about calls and works with clinical departments or other units resolving patient inquiries.Job DutiesAnswers inquiries by phone regarding past-due accounts, refund request and insurance questions; collect outstanding balances due; set up budget plans and send out charity applications; work with patient/payor in three way call so patient completely understands their portion of the billing statement; collect and post credit card payments; verify accuracy of patient demographics, verify
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