Career Center

The Education Director directs the development and implementation of the Institute's education services including programs and events, hands-on training, webcasts, contract services, and online initiatives.  Initiates and develops relationships with ICLE customer base and represents the Institute to outside entities.  Plans and oversees 15-20 seminars each year, ranging from 3-hour programs to multi-day events. 

40% - Live event development and section relationships:

• Under general direction from the Chief Learning Officer, develops, documents, tracks, and reports status on a coordinated live events schedule.
• Responsible for implementing vision and three-year plans for ICLE's education program offerings (including major events, seminars, and webcasts, hands-on training,  contract services, and Certificate programs)
• Ensures education services plans align with ICLE's overall strategic plan and priorities
• Develops new seminars and innovative education services, including planning, recruiting speakers, monitoring seminar materials or online content and evaluating results.  Incorporates use of new technology and innovation
• Meets goals for contributor recruitment and satisfaction
• Meets goals for sponsor and exhibitor recruitment and satisfaction
• Initiates, develops with, and represents the Institute to outside entities.  Expands current relationships to develop new opportunities for education services
• Uses customer feedback (interviews, online and seminar surveys, advisory boards, and focus groups) to identify and respond to user needs for education services.
• Creates and manages policies, systems, and schedules to maximize efficiency, productivity, and quality of ICLE products and services. Ensures policies are applied fairly and consistent
• Develops new products for electronic delivery of CLE

15% - Marketing and customer research:

• Develops marketing strategy and copy for programs and collaborates with the Director of Marketing on marketing for events.
• Uses customer feedback (interviews, online and seminar surveys, advisory boards, and focus groups) to identify and respond to user needs for education services
• Responsible for advisory board assignments for seminar planners and for leading selected advisory boards

15% - Budgeting and financial management:     

• Makes business decisions in consultation with the Chief Learning Officer and the administrative team that are financially responsible, accountable, and justifiable within ICLE's mission, vision, and strategic goals
• Collaborates on preparation of the annual education budget that reflects ICLE's strategic goals. Monitors and reports status including regularly providing variance explanations and year-end projections. Approves invoices over $5,000.
• Develops, tracks, analyzes, and reports on key performance metrics, information, projections and other meaningful data. Prepares forecasts. Prepare reports for the Chief Learning Officer, Executive Director, and Executive Committee on budget and finances.
• Reviews and approves live events contracts and expenditures

15% - Management and supervision of department staff:

• Provides administrative and functional management of seminar planning attorneys and Event Support Specialists (interview, hire, discipline, fire, set work schedules, train, evaluate, coach, mentor, and develop staff).
• Develops and documents systematic onboarding, training, and staff engagement/development plans. Monitors, coaches and provides regular candid feedback. Includes annual review of job descriptions and regular performance reviews.
• Plans and directs departmental resources, personnel, and processes to ensure that projects are delivered in a timely manner meeting agreed upon design and business goals and objectives.
• Collaborates with ICLE's instructional design experts to create compelling education in a variety of formats
• Systematizes work and recommend and develop efficiencies. Ensures productivity meets or exceeds service and quality standards.
• Empowers employees to be responsible for their own work and goals; delegates responsibility, requires accountability.
• Ensures customer and contributor issues are resolved quickly and to the satisfaction of the customer or contributor.
• Communicates and ensures team understanding of the Institute's purpose, mission, vision, culture, and strategic plan.
• Fosters teamwork among ICLE staff and departments through regular and consistent cascading communications.
• Coordinates vendor review, bid, and selection process consistent with University and Institute policies and procedures. Monitors and manages relationships.
• Ensures application of all University and Institute policies, procedures, internal controls, and security measures. Ensures staff are well trained and understand significance of non-compliance.
• Develops and implements approved process and/or operational improvements.
• Selects and manages ongoing relationships, in accordance with the Institute's management methodology, with external contractors so that the organization receives satisfactory standards of service.
• Member of ICLE Administrative Team.  Reports monthly to Core Management and periodically to Executive Committee

10% - Under general supervision, responsible for management, performance, and completion of moderate to complex strategic projects:

• Manages execution of projects in accordance with Institute's strategic project management methodology. Develops, prioritizes and submits strategic planning documents (business case, guiding principles, vision, etc.), project plans, and budgets, across assigned projects.
• Defines needed project resources, assembles project teams, assigns individual responsibilities, ensures timely completion of project.
• Monitors progress and performance against the project plan; identifies and resolves problems and minimize delays.
• Evaluates and authorizes changes that significantly impact the scope, budget, or timeline of a project.
• Conducts performance reviews and post implementation evaluations.
• Regularly reports status, outcomes, and issues to senior Institute staff using Institute reporting templates and procedures.

5% - Other duties as assigned

• Juris Doctorate degree and member of the State Bar of Michigan
• Minimum of 3 years of law practice experience
• Minimum of 10 years of experience developing CLE
• Minimum of 10 years of experience supervising and delegating effectively to professional staff and working effectively in teams
• Excellent interpersonal and communication skills
• Excellent presentation skills
• Ability to organize legal material; good writing skills
• Demonstrated ability to build positive working relationships with customers, contributors, sponsors and exhibitors, co-workers; relationship management, negotiation, contributor recruitment
• Demonstrated leadership skill; history as change leader
• Technologically savvy; extensive knowledge and use of the Internet, databases, spreadsheets and word processing
• Understanding of customer interview, survey applications and techniques, and user testing methods
• Enhanced understanding of adult education principles
• Demonstrated ability to supervise and delegate effectively to professional staff and work effectively in teams; hiring, training, coaching, developing, evaluation, delegation, discipline; giving feedback and monitoring progress; ability to develop and leverage the skill of others
• Understanding of key marketing principles
• Ability to develop and implement policy decisions
• Excellent project management skills
• Ability to travel to seminar and meeting locations in Michigan.  Some evening and weekend meetings
• Able to clearly communicate, and apply the strategic vision to the work of the department.
• Familiarity with the principles of customer research and the ability to analyze and translate research findings and customer need to others.
• Experience creating, tracking, and projecting annual budgets including revenue and expense. Ability to create variances and accurately read and understand financial reports.
• Strong leader who understands strategic planning, prioritization, can problem-solve, collaborate, negotiate, and collaboratively direct the work of others.
• Ability to reflect long range organizational goals and targets into effective marketing, content strategies, tactics, and plans. Along with establishing appropriate KPIs.
• Highly organized, excellent project management, administrative, and presentation skill.
• Highly motivated self-starter able to learn and apply new concepts quickly including those outside established role.
• Comfortable with and interested in technology. Able to learn and apply concepts related to e-commerce, business systems, credit card security, relational databases. Highly proficient on a computer and at ease operating in common professional software systems.

Familiarity with ICLE products, practices, and customer groups

The University of Michigan is an equal opportunity/affirmative action employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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