Provide clerical office support to the UCPG. Primary areas of responsibility would be to support the revenue cycle team by scanning and linking documents to patient accounts and sorting and distributing mail. Maintain office equipment and answer phones and assume receptionist activities when the receptionist is out of the office or on break.
Provide in office support to the revenue cycle team working from home.Â This includes, but not limited to:
Faxing and mailing appeals/redeterminations via Epic Workqueues.
Notating accounts in Epic as needed.
Other duties as assigned by Accounts Receivables Managers.
Scan documents for the following areas:Â Cash Posting â“ EOBs, refund requests.
Accounts Receivable - appeals or correspondence letters.
Self-Pay - attorney request faxes and patient documentation.
Registration â“ Provider Enrollment, patient demographic/insurance updates and COB information.
Other - Faxes, Appeals, Authorization, Consents, Split Bill, Reviews, Transplant, Coding Review, Tracers, Medical Records, etc.
Review appeal letters and update claim status in the Billing system.
Review and distribute documents to the Accounts Receivable Department.
File bank lockbox batches.
Review and distribute payment and denial batches to the Auditing team.
Discard/shred completed documentation.
Sort and distribute daily faxes and incoming mail to the appropriate areas.
Collect outgoing mail for all office units and process envelopes through the postage machine.
Process Return to Sender Mail and distribute to the self-pay AR representatives.
Send out Certified Mail.
Backup for the front desk receptionist when needed.
Order and maintain supplies for the office.
Demonstrated ability to interact and communicate with clarity, tact, and courtesy with patrons, patients, staff faculty, students, and others.
Demonstrated ability to participate as a member of the staff in identifying priorities for the work unit and participate as a member of a work group or team. Demonstrated ability to work with supervision to identify and describe work task priorities.
Demonstrated ability to communicate effectively in English, both orally and in writing.
Demonstrated ability to recognize and resolve or refer problems and conflicts.
Demonstrated ability to negotiate and manage interpersonal communication effectively.
Demonstrated ability to use or learn to use a range of position related software applications. These may include standard software packages as well as networked systems, email, the Web, and other types of information structures.
Demonstrated ability to read and understand basic documentation such as Help screens and departmental handouts.
Education, Experience, or Certifications:
High School Diploma required.Â Â Â Â Â
Previous experience with physician billing preferred.
Previous experience using electronic medical records systems preferred.
Previous Epic experience preferred.
General knowledge of Medical Terminology preferred.
Technical Knowledge or Skills:
PC experience and MS Office (Word and Excel) required.
Ability to communicate effectively in English, both orally and in writing.
Ability to use or learn to use a range of position related software applications.
These may include standard software packages as well as networked systems, email, the Web and other types of information.
$19.17 - $28.06 per hour
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