Federated Rural Electric Insurance Exchange is member-owned and is the leading provider of property and casualty insurance for rural electric utilities in 45 states. At Federated, we understand the challenges our members face, and our goal is to give them more than just the financial strength and stability expected from an insurance carrier. We also work to help our members control risk and reduce accidents.

Federated is searching for a Claims Service Representative to handle general liability claims.

Federated offers employees a very competitive salary and a generous benefits package.

General Summary:

Reviews and sets up new claims. Determines liability and coverages. Investigates claims as necessary. Pays claims or denies claim payment. Assists claimants, insureds, and other parties with claim related questions.

Essential Job Functions:

1. Receives and reviews new claims, sets up claim files, and maintains a claim diary. Determines compensation levels of claims by reviewing liability and coverages. Sets file and reserves in computer system.

2. Investigates claims by contacting claimant, insureds, and other involved parties for additional information. Completes required documentation for recordkeeping purposes. Pays claims or sends denial letters as appropriate.

3. Handles various claims questions and other inquiries. Develops correspondence to claimants, providers, insureds, etc. as appropriate.

4. Assigns claims to attorneys, independent adjusters, engineers and outside appraisers as appropriate.

5. Attends state meetings and gives presentations as requested.

6. Gives instructions to set up claims, make payments, complete forms or other clerical duties to Claims Technician or Claims Service Assistant.

Direct Reports:

None

Knowledge, Skills, and Abilities:

• Knowledge of insurance claims process.
• Knowledge of medical terminology.
• Knowledge of mathematical principles and practices.
• Knowledge of company products, services, policies, and procedures.
• Knowledge of general office practices.
• Skill in analyzing claims and making sound decisions using information at hand.
• Skill in oral and written communication.
• Skill in operating such office equipment as personal computer, Internet, e-mail, fax machine, copy machine, and claims software.
• Ability to communicate with co-workers and customers in a professional manner.
• Ability to maintain flexibility and responsiveness when faced with multiple work tasks and stressful situations.
• Ability to prioritize multiple tasks.
• Ability to maintain confidentiality.

Education and Experience:

College degree is preferred, plus 1-2 years of customer service and claims experience. Insurance-related courses are beneficial. Have, or the ability to obtain, an adjuster license in the required states.

EEO Employer/Disabled/Protected Veteran

About Federated Rural Electric Insurance Exchange

Federated Rural Electric Insurance Exchange is member-owned and is the leading provider of property and casualty insurance for rural electric utilities in 45 states. We understand the challenges you face, and our goal is to give you more than just the financial strength and stability that you expect from your insurance carrier. We also work to help our members control risk and reduce accidents. All underwriting, claims service and administrative functions are handled in-house. This unique position allows Federated to provide unparalleled service at an affordable cost.

Connections working at Federated Rural Electric Insurance Exchange