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Patient and Family Relations Specialist
The Office of Patient / Family Relations liaises between patients, families, and the Institute to acknowledge and respond to patient/family concerns and requests in a compassionate, supportive manner. Reporting to the Director of Patient/Family Relations, the Patient / Family Relations (P/FR) Specialist serves as an integral member of the Quality and Patient Safety Department (QPS), participating in various aspects of patient advocacy, to ensure personalization and humanization of the hospital experience. The P/FR Specialist will support the Patient / Family Relations program at the Institute, including the outpatient and inpatient locations, by serving as a liaison between patients (adult and pediatric), families, and staff by ensur
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