The Customer Service Associate is responsible for managing the day-to-day processes of the call center. This position documents and resolves patient concerns and inquiries for the hospital and associated physician bills. In addition, this position will work closely with the Directors of Patient Relations on the resolution of complex patient complaints involving quality of care issues. RESPONSIBILITIES: * Follows up and resolves outstanding issues related to insurance questions/payments when requested. * Coordinates with other departments when necessary in order to expedite the resolution of the patient's issues in a timely manner. * Notifies management of any escalating issues and potential tre