Provides clinic reception duties, including greeting patients, scheduling patients, assembling patient information and assisting with the completion of forms, updating patient information, scanning appropriate information into the practice management system, posting copayments/payments and balancing cash drawer. Actively participates in provider and staff team projects in order to enhance patient care coordination and patient satisfaction. 
A. Patient Registration Responsibilities 25%
1.Enters/makes corrections to patient registration information into IDX.
2.Assists with filing of registration forms and other patient related documents.
3.Prepares new patient paperwork.
4.Scans information into IDX according to guidelines.
5.Informs new patients of institutional and/or billing/payment/insurance procedures and guidelines and responds to standard questions regarding them (acceptable methods of payment).
6.Verifies insurance eligibility including primary care physician data in MEDI, as applicable.
B. Patient Check-In/Out Responsibilities 25%
1.Collects copayments/payments at the time of service and records patient payments accurately.
2.Balances the cash box, following current policies, without discrepancies.
3.Completes the daily reconciliation report accurately, in a timely manner and without errors.
4.Demonstrates a complete understanding of charge pricing, coding and billing procedures.
5.Assists and/or directs in answering patient billing questions.
6.Encourages the use of My Health patient portal by providing information to patients at check-in and sending invitations to patients, as requested.
7.Monitors arrival and departure of scheduled patients. Maintains secure environment, including alerting appropriate personnel, as necessary.
C. Scheduling Duties 20%
1.Utilizes the IDX scheduling system to schedule appointments for patients based on patient need and physician request.
2.Schedules patients according to established guidelines.
3.Verifies accuracy of patients scheduled two days in advance according to established guidelines. Alerts appropriate staff of errors and resolves problems accordingly.
D. Receives and Distributes Messages for Physicians and Staff 15%
Demonstrates ability to receive and distribute messages accurately and on a timely basis.
E. Telephone Duties 5%
1.Answers some incoming phone calls and directs them accordingly.
2.Answers calls within 3-4 rings without direction.
F. Other Duties As Assigned 10%
1.Maintains patient confidentiality.
2.Communicates with patients, visitors, physicians, insurance agents, attorneys and clinic staff in a professional manner.
3.May assist in training of new Office Associates or other clerical staff.
4.Monitors work completed and alerts manager to problems that may occur.
5.Maintains tidiness of lobby area.

1) High school graduate or equivalent; AND 

2) Any one, or any combination, that totals 1 yearfrom the following:
Skills and Abilities Needed for the Position
1.Must be able to provide excellent customer service.
2.Ability to stay calm and adapt to change quickly.
3.Must be able to multi-task, be flexible, and a team player.
4.Ability to work independently and as part of a team.
5.Excellent communication skills, both verbal and written.
6.Ability to comprehend and implement both verbal and written instructions, as well as policies and procedures.
7.Strong organizational and time management skills.
8.Ability to coordinate all work activity to provide for smooth patient flow.
9.Sensitive to the needs of underrepresented minority populations.

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