The Release of Information (ROI) Customer Advocate reports to the ROI Team Lead and is mandated under HIPAA regulations and Institute policy to protect a patient?s privacy by ensuring that every authorization to release Personal Health Information (PHI) is compliant.  This position requires direct contact with a customer base that includes patients, families, clinical and professional staff, and third-party vendors and insurance companies.  Excellent communication skills are essential to be able to provide clear and concise instructions for processing insurance and disability requests and obtaining medical records efficiently and accurately.  Additionally, this position will be able to reflect and convey the professionalism and compassion of both the HIS Department and the In