YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!

Financial Advocate Rep

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Schedule: Full Time

Shift: Monday - Friday 8:00am - 5:00pm

Location: 601 E ROLLINS ST, Orlando, 32803

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

You Will Be Responsible For:

Demonstrates, through behavior, Advent Health’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

• Protects the financial standing of AdventHealth by performing methodical and through financial assessments of our uninsured patients and/or under insured patients assisting in applications for federal, state and local programs that pay on behalf of the patient.
• Screens patients and/or patient’s representative to determine potential eligibility for Third Party Resources. Analyzes their income, assets, household composition, and physical conditions, while applying government rules and regulations that will assist in presenting a complete case to the respective Government Funded Health Program, i.e. SSA, DCF, SSI, Medicare, Disability, etc.
• Maintains timely and effective communication with patient to insure complete understanding of Health Program’s processes. Meets with patient or the patient’s representatives either in hospital or other location as designated by supervisor to apply for financial assistance programs. Explains to patients and other entities the eligibility requirements, application process and verification requirements for applicable programs. Facilitates the application process when appropriate for the patient by assisting the patient in completing the application, scheduling appointment interviews and obtaining required verifications.
• Represents patients that cannot represent themselves at the offices of Immigration Services, Social Security Administration, Vital Statistics, and Attorney offices, due to their illness. Maintains communication with Adoption Agencies, Foster Care Program, and Adult Care programs for patients whose cases have been forwarded to these organizations and still pending with no decision. Responsible for timely intervention and escalating to the manager for awareness and assistance. Maintains, updates and has thorough knowledge of policies and procedures, rules, regulations, and technical objectives as they are used by DCF, SSI, SSA, AHCA, Medicare, Benefit Recovery, Child Support Enforcement, Foster Care, Adult Protection, Bureau of Victim Compensation, and Labor Dept; as they apply to patients that are undocumented, legal alien, disabled, children, adopted, emancipated. Completes knowledge of technical requirements needed for a hearing on denied cases and how to overturn decision. Ensures knowledge is shared with Case Management and other key members in the revenue cycle department.
• Meets minimum conversion goals based upon the opportunity to ensure protection of AdventHealth’s financial standing. Meets the minimum standard of accounts and dollars by staying involved with application process from start to decision of all applications. Monitors patient accounts to ensure appropriate processing timeframes are met.