Orrick currently has an excellent opportunity for a Service Operations Specialist II in the Global Operations & Innovation Center(GOIC) in Wheeling, WV. The Service Operations Specialist II position is non-exempt and works under the general supervision of the Service Operations Manager.  The position is part of a dynamic team being the single point of contact for the efficient resolution of technical issues and offer customer service on non-IT items as necessary. This individual will provide support to attorneys, staff, and clients on the Firm’s computer systems across multiple regions. This department operates 24/7, 365 days a year. Excellent customer service skills, have the capacity to deescalate situations using