The Risk Management Specialist (Grievances and Investigation) provides departmental expertise in administering the centralized grievance process for the healthcare system, conducting and assessing ongoing root cause analysis and other investigation types, managing the source of information for grievances, developing and presenting targeted and timely reports, coordinating the Integrated Grievance and Concern Committee and its efforts in managing complex grievance concerns, developing and providing educational programs, and is an administrative lead in meeting preparation, auditing and regulatory quality control. This role may also collaborate with risk management projects and initiatives. This role is critical to the Office's commitment to collaborative, data-driven risk management and