Job Description: Department Specific Summary:This position is responsible for monitoring, evaluating, and collecting delinquent accounts in accordance with due diligence procedures as required by federal and state regulations. This position makes direct contact with students and other delinquent customers, the Ohio Attorney General's Office, and collection agencies. This position also serves as a customer service agent in the Office of the Bursar for student account inquiries. Department Specific Responsibilities:Collections – Collection of delinquent accounts in accordance with appropriate federal and state regulations. Collection includes evaluating past-due accounts, sending notices, m