Career Center

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $73,000.00 - $83,000.00

Position Summary

The Billing Supervisor in the Department of Orthopedic Surgery will oversee billing customer service for all office visits and surgeries. Primary job functions will include ensuring all billing procedures and issues are resolved on daily basis, communicating and educating all physicians and staff. 

Responsibilities

• Train all staff on team and continuously works as a role model, coach and leader for team as a source of information
• Resolve any billing issues related to office and surgery billing and customer service
• Educate providers on proper documentation and coding, offer billing tips and ensure all charges are entered daily within 48 hours
• Ensure all office and surgery procedure encounters are worked and released daily
• Ensure average charge lag days meet FPO standard
• Ensure all procedure encounters in the ETM buckets which are assigned by the manager are worked and completed within a timely frame
• Ensure all daily log sheets from Sutherland team are worked within a timely frame
• Ensure all attorneys??? billing requests are completed timely
• Ensure claim edit reports and statement edit reports are worked within a timely frame
• Monitor and balance overall workloads among staff members
• Review monthly DARV report and quarterly SWEEP report for any services
• Provide feedback to the payment posting team and identify errors that occur in insurance EOBs, such as par vs non-par doctor, wrong doctor, etc.
• Maintain knowledge of operational detail of all key positions in the business office including insurance plans, coding, insurance claim processing, payment posting, insurance claim follow up and patient collections
• Adjust/write off the account balance when needed after reviewing the EOB, denials per account and/or the carrier agreement
• Communicate with physicians regarding coding, billing and reimbursement questions
• Work closely with CRO follow up team and all outsourcing teams for any billing issues
• Ensure the weekly Charge Pending report and Missing Charge report are worked on timely 
• Ensure the office supplies are restocked

Minimum Qualifications

• Bachelor???s degree or equivalent in education and experience, plus three years of related experience
• CPC certification
• Must successfully complete system training requirements

Preferred Qualifications

• Minimum five year physician billing experience, Orthopedic Surgery preferred
• Working knowledge of computerized billing systems, managed care plans and contractual agreements, insurance agreements, patient estimates for par and non-par providers, NCCI
• Understanding of CPT and ICD-10 CM coding for Orthopedic Surgery
• Skills in defining problems, collecting data, interpreting billing information
• Excellent communication (verbal and written) and interpersonal skills

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

About Columbia University

Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.

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