Details
Posted: 14-May-22
Location: Wilmington, North Carolina
Salary: Open
Department: Student Accounts/Cashiers - 35101
Brief Summary of Work for this position:
The Collections Specialist is responsible for:
- Collection calls and/or correspondence for all Accounts Receivable collections/debts.
- Providing customer service regarding collection issues, process and review account adjustments, resolve any discrepancies and process any student refunds.
- Communicate with student, Attorney General's Office, Collection Agency to resolve credit and collection issues.
- Prioritize and pursue accounts for collections.
- Develop reports and provide analysis on status of accounts monthly.
- Communicate with students to prevent account from reaching past due status and collections of past due accounts (Perkins).
- Provide excellent and considerate customer services, must communicate and follow up effectively with Attorney General's Office, Collection Agencies and students in a timely manner.
- Determine reasons for non-payment, set up payment arrangements, and advise them of the consequences of not meeting their obligations.
- Preparation and filing of debt set-off monies thru the NC Department of Revenue, Preparation and filing of accounts in debt, to send to the Office of State Budget and Management to identify the state of NC employees to collect from voluntary payroll deductions.
- Compile records of all Banner Students and Non-Student debts deemed uncollectible for write off at year end.
- Reconciles loan funds and other student revenue funds and accounts. Tests Banner for upgrades.
Minimum Education and Experience Requirements:
High school diploma or equivalency and one year of experience in accounting work; or equivalent combination of training and experience.
Preferred Education, Knowledge, Skills & Experience :
- Higher education experience
- Experience with Collections
- Experience working with Banner or a comparable complex ERP system
- Have knowledge and understanding of state and federal collection regulations, including the Fair Debt Collection Protection Act
- General Accounting Knowledge is strongly desired
- Ability to analyze processes, detect inefficiencies, and determine solutions
- Ability to multi-task in a high volume/fast paced environment
- Excellent customer service skills and the ability to communicate to all organizational levels, students and parents
- Excellent oral and written communications skills and the ability to effectively communicate via phone, email, and face-to-face
- Excellent organizational and time management skills
- Proficiency with Microsoft Office products
Required Certifications or Licensure:
N/A
Primary Purpose of Organizational Unit:
The Finance team within the Division of Business Affairs supports the University's mission, strategic vision, goals, and objectives by providing key financial services efficiently and effectively to students, the campus community, and federal, state, and other key university stakeholders.
The Student Accounts and University Cashier Office creates, prepares, analyzes, refunds, and reports on a variety of financial transactions and supplemental data for student receivables and serves as the central depository for university revenue including daily department receipts and student tuition, fees, and other charges. Student Accounts and University Cashiers Office are also responsible for processes all university student billing; student refunding; student refunding third party billing' student and non-student collection activities; campus department feeds; title IV financial aid accounting, reporting and related drawdowns; and month end fiscal year end closing.
Applicant Instructions:
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application.
You will be required to attach a cover letter and resume to successfully apply for this position. In the cover letter, candidates should speak specifically to the ways their professional knowledge, skills, and experience will contribute to supporting equitable, diverse, and inclusive communities.
This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
AA/EEO Statement:
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
