Legal Career Center

RETIREMENT CUSTOMER SERVICE REPRESENTATIVE 2 (RETIREMENT ADMINISTRATION SERVICE CENTER)

Location: Oakland
Job ID: 34535
Job Posting

For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP

UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President

DEPARTMENT OVERVIEW

The Retirement Administration Service Center (RASC) counsels members of the University as they transition into retirement and provides long-term pension and retirement health benefits support.

POSITION SUMMARY

Provides Retirement Administration Service Center (RASC) member support that generates a high level of satisfaction. Applies policies and procedures to resolve a variety of member service issues. Works on member services assignments of moderate and routine scope where analysis of situations or data requires a review of a variety of factors. Works on assignments such as inquiries and complaints from internal customers (includes retirees, employees, local benefits offices, and other internal and external organizations and individuals) regarding services that are semi-routine in nature but recognizes when a case needs to be escalated.

Responsibilities

25%

Maintains quality service by following policies and procedures and reporting needed changes.May provide training to new employees and existing staff on work procedures and activities.

25%

Prepares correspondence of a complex nature involving the application of retirement / health and welfare law and University of California processes and procedures for customers.

25%

Provides information to members on University policies and procedures as well as UC retirement / health and welfare plans and provisions. Conducts preliminary review of members' accounts, verifies previous reviews, and resolves discrepancies to assure compliance with retirement / health and welfare laws and regulations. Audits and reviews information received for completion, researching and securing appropriate legal documentation as necessary, such as Power of Attorney.

25%

Responds to basic to moderately complex telephone and written inquiries from members and their survivors (includes retirees, employees, local benefits offices, and other internal and external organizations and individuals) regarding UCRP Retirement, Survivor and Special Claims. Answers moderately complex inquiries regarding UCRP service credit. Resolves member complaints that are moderate to complex in nature and provides the best solutions available in a timely fashion. Provides website navigation and orientation to customers.

Required Qualifications

• Working knowledge of human resources, University of California Retirement Plan (UCRP), Retiree Health and Welfare and relation programs, procedures and transaction status.
• Requires verbal and written communication skills, active listening, critical thinking, multi-task and time management skills.
• Ability to research, collect, and organize material into a manageable form.
• Meet deadlines under demanding conditions with changing priorities.
• Working knowledge of common computer application programs.
• Working skills to analyze information and synthesize large amounts of data with strong attention to details.
• Proven customer support experience.

Preferred Qualifications

• Working knowledge of the Retirement Savings Programs.

Education

• High school diploma and/or minimum 1-2 years of equivalent experience.

SALARY AND BENEFITS

Salary: The recommended hourly hiring range is $27.62 to $34.56 (Step 4 to Step 14). Commensurate with experience.

Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging

ADDITIONAL INFORMATION

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job isBackground check process at UCOP

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. UC COVID-19 Vaccine Policy

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy

The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu.



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucop/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=19&JobOpeningId=34535&PostingSeq=1jeid-3df5302e31bea944a513235150cfa0dd







Copyright 2022 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency