Manager – Document & Records Resolution - AdventHealth Maitland

• 8a - 5p, M-F

• Responsible for managing all activities of Document & Records Resolution staff including the review of a variety of financial reports to ensure effective control points are in place.
• Primary point of contact on all major legal cases assigned to Patient Financial Services. Communicates with patients, attorneys and/or other third-party agencies regarding status of legal accounts as well as settlement possibilities.
• Primary contact for negotiating a variety of liability settlements for closure on all legal up to including any outstanding account with a balance within timely manner.
• Tracks and monitor efficiency of external legal agencies with internal staff for an engaged effort on maximizing their ability to collect.
• Ensures all accounts, with a legal status flag, are current and follow-up is met every 30 days.
• Maximizes all financial efforts to meet the established Revenue Cycle A/R Goals.
• Point of contact as “Billing Custodian” to attend Depositions and Mediation up to including conferences for all AdventHealth facilities.

• Bachelorâ™s degree in Legal Studies.
• Five (5) yearsâ™ experience in Patient Access/Patient Financial Services Department or related area (registration, finance, collections, customer service, medical office, or contract management).
• Two (2) years of supervisory experience
• Paralegal licensure or certificate (Preferred)

Performs a wide variety of duties relating to collection of accounts in support of legal requirements and financial policies of Patient Financial Services (PFS) and AdventHealth. Performs managerial duties in absence of the Director. Serves as hospital liaison for patient and family in absence of patient representative.