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We are looking for individuals to join our Non-Injury Liability Claims team at our Grandview Heights, OH; Des Moines, IA; and San Antonio, TX offices.
For the right candidates, we are also able to fill this opportunity in a Work From Home (remote) setting.
This opportunity is posted as a Claims Specialist I (D3), but can be filled as a Associate Claims Specialist (C3) based on skills and qualifications. ?
Highly preferred, but not required:
Job Description Summary JOB SUMMARY: Investigates and effectively resolves non-injury personal lines liability claims via telephone, internet or email. Responsible for the disposition of claims in accordance with prescribed authority and according to best claims practices. Promotes and provides ""On Your Side"" customer service. Investigates and effectively resolves personal lines liability claims via telephone. Responsible for the disposition of claims in accordance with prescribed authority and according to best claims practices.
Job Description RELATIONSHIP: Reports to Claims Manager JOB RESPONSIBILITIES:
1. Promptly and effectively handles to conclusion all assigned claims with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service.
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JOB REQUIREMENTS: Education: Undergraduate degree or equivalent experience preferred. Licenses/Designations: State licensing where required. Successful completion of required claims certification schools/classes. Experience: One to three years of customer service and/or claims processing/handling experience preferred. Knowledge: General knowledge of insurance theory and practices, insurance contracts and their application. Familiarity with claims processing and claims best practices and procedures preferred. Proven knowledge of insurance contracts, medical terminology and the legal aspects of court procedures affecting legal liability for all lines of insurance. Knowledge of claims systems.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. JOB CONDITIONS: Working Conditions: Normal office environment. May require ability to sit and operate telephone and personal computer for extended periods of time. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple on-site responsibilities and/or for extended periods of time. Extended and/or non-standard hours as required. Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Job Evaluation Activity: Edited 5/2/11 JTG #claimsSmoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. |