Office of General Counsel
Louisiana State University
The University Ombudsperson is a designated impartial, neutral, and confidential third party who assists students, faculty, staff, and administrators in dispute resolution through informal means, which includes consulting, negotiation, and mediation. The Ombudsperson provides constructive process and referrals to help staff prevent, identify, manage and/or resolve workplace conflict. In addition, the incumbent provides appropriate training programs to promote constructive communication, conflict resolution and collaborative problem solving.
- Provides impartial and confidential consultation to students, faculty and staff who have a concern related to a personal grievance regarding an alleged violation, misinterpretation or improper application of University policies and procedures, or alleged improper treatment.
- Acts as liaison between individuals or groups and the campus administration by serving as a consultant, facilitator, and informal mediator. Recommends steps toward problem resolution and appropriate action.
- Consults with campus departments and academic units to understand and resolve complex problems through informal discussion; develops cooperative strategies to prevent future problems.
- Refers inquirers to supervisors and/or appropriate University officials who are able to address the matters of concern.
- Develops and maintains ongoing relationships with all campus constituencies to promote the value and process of conflict resolution.
- Works collaboratively with other campus personnel with conflict resolution interests and responsibilities.
- Demonstrated ability to understand liability and risk issues of a large, complex organization, including sexual harassment, whistleblower laws and policies, discrimination, and other compliance related issues.
- Other duties as assigned by the University General Counsel and Managing Attorney