This position is responsible for providing ongoing information on Banner Homecare services and referral coordination for assigned program(s) and facilities. Upon receipt of a referral, meets with patient/family determines patient needs and assists with correct patient alignment of post-acute services. Assists branch operations in clinical coordination and communication with referral sources. Works in collaboration with Banner Homecare Admission Teams to facilitate timely admissions and further develop key accounts. Must have strong knowledge of governmental regulations, Medicare eligibility requirements, comprehensive understanding of potential care plan needs for the patient and coordination of necessary resources.
Develops and maintains contact with key hospital, skilled nursing, assisted living facility, discharge planning services, case management and clinical staff to provide ongoing updates on Banner Homecare services available in the market. Increase admissions within the assigned accounts and meets or exceeds targets.
Maintains positive relationships with referral sources, facilitates communication between referral sources, patient and family populations within assigned accounts, and attends professional organization meetings as approved. Maintains and follows patients while in the facility.
Ensures effective communication and collaboration with program staff and actively participates in weekly program business development meetings. Brings relevant data, reports, as well as information regarding changes within accounts and referral sources. Assists with new staff orientation and physician orientation program as directed.
Must possess a strong knowledge of clinical care as normally obtained through the completion of a degree in nursing, healthcare or related field.
This position requires the skills, knowledge and abilities in healthcare services sales and marketing typically acquired over three or more years of related sales experience and education. The work requires a high degree of organization, the ability to manage time and resources effectively, and the self-starter ability to work independently to achieve goals. Effective negotiation, conflict management, customer service and interpersonal relations skills are necessary. The ability to communicate effectively verbally, in writing and through common computer software is required.
Home health and/or hospice experience preferred. Additional related education and/or experience preferred.
Additional related education and/or experience preferred.