QUALIFICATIONS - 2+ years’ experience in providing direct audio video technology support or related experience required.
- Demonstrated exceptional customer service and troubleshooting skills, problem solving, and follow-up skills required.
- Experience setting up and/or troubleshooting projection systems, video conference equipment, automated room controls, microphones, etc., required.
- Ability to communicate in a pleasant and effective manner with attorneys, staff, and external clients.
- A strong attention to detail and quality control required.
- Ability to handle stressful situations in a calm, composed manner; ability to quickly assess and assimilate a situation, then adjust approach to fit.
- Ability to work independently, with minimum supervision.
- Excellent interpersonal skills required; must be a team player.
- Experience in a full-service conference hotel or a law firm or professional services organization, supporting a conference center or conference room floor, is preferred.
- Ability to support IP telephony, multiple party conference calls, video conferences, webcasts, web-based seminars, meeting broadcasts between multiple offices, PowerPoint presentations, etc.
- Experience with PDF production/manipulation; CD/DVD production, editing and duplication; file conversion (such as .VOB or .AVI file to an .MP4 file), videotaping; etc.
- Ability to utilize basic tools in video editing.
- Familiarity with WebEx, GoToMeeting, BeaconLive, or similar type of webinar administration software.
- GED/High School Diploma, Bachelor’s degree preferred.
PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. |